Website Terms of Use

Version: 1.0  |  Last updated: 26 April 2026  |  Effective date: 26 April 2026

1. About Us and These Terms

The Site is operated by Arcana Crypto LTD, a private company limited by shares incorporated in England and Wales under company number 16371124, with its registered office in the United Kingdom ("Arcana", "we", "us", "our"). We are registered with the UK Information Commissioner's Office (ICO) under registration number ZC133290.

These Terms apply to all visitors, users and others who access or use the Site ("you", "your"). By accessing the Site, scrolling, clicking through, or otherwise interacting with any page or resource, you confirm that you have read, understood and agreed to be bound by these Terms, our Privacy Policy and our Cookie Policy.

These Terms are issued in the English language. Where a translation is provided for convenience, the English version prevails in any conflict.

2. Definitions

In these Terms:

• "Content" means all text, images, graphics, logos, video, audio, code, software, databases, downloadable files and any other materials available on or via the Site;
• "Intellectual Property Rights" or "IPR" means copyrights, database rights, trade marks (registered or unregistered), service marks, trade names, design rights, domain names, know-how, trade secrets, confidential information, rights in goodwill, moral rights, and all other intellectual or industrial property rights, in each case whether registered or unregistered, and including all applications and rights to apply for the same, anywhere in the world;
• "Master Services Agreement" or "MSA" means the written services contract entered into between Arcana and a Client following onboarding and KYC/AML clearance;
• "Sanctioned Person" means any person, entity or jurisdiction that is the subject of any sanctions administered or enforced by the UK (HM Treasury / OFSI), the United Nations Security Council, the European Union, or the United States (OFAC), or that is incorporated or resident in any such jurisdiction;
• "Working Day" means a day other than a Saturday, Sunday or public holiday in England and Wales.

3. Eligibility, Capacity and Sanctions Warranty

By accessing or using the Site, you represent and warrant that:

1. you are at least eighteen (18) years of age;
2. you have full legal capacity to enter into a binding contract under the laws applicable to you;
3. you are not a Sanctioned Person, are not acting for or on behalf of a Sanctioned Person, and are not located in or accessing the Site from a jurisdiction subject to comprehensive sanctions;
4. you are not a politically exposed person ("PEP") seeking to use the Site to anonymise enquiries that would otherwise require enhanced due diligence;
5. you will not use the Site for any unlawful purpose, including any purpose that would breach the UK Proceeds of Crime Act 2002, the Terrorism Act 2000, the Sanctions and Anti-Money Laundering Act 2018, or any equivalent legislation in your jurisdiction.

We may, at any time and without notice, refuse access to the Site to any visitor we reasonably believe is in breach of this clause.

4. Permitted Use

Subject to your continued compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable licence to access and use the Site, on your personal device(s), solely:

• to view and read the Content for your personal, non-commercial information;
• to download or print one (1) copy of any individual page for your personal records, provided that you do not remove or alter any copyright, trade mark or other proprietary notice; and
• to submit a genuine enquiry to us through any contact form or contact details provided.

Any other use of the Site or its Content requires our prior written consent.

5. Prohibited Activities (Acceptable Use)

You must not, and must not attempt to, do any of the following:

5.1 Misuse of access

• access the Site by any means other than a standard web browser used by a human visitor in the ordinary way;
• use any robot, spider, crawler, scraper, headless browser, automated tool, script or other automated means to access, monitor, copy, index or extract any part of the Site or Content (save for indexing by general-purpose search engines that respect our robots.txt and metadata directives);
• circumvent, disable or otherwise interfere with security-related features of the Site, or any features that prevent or restrict use or copying of any Content;
• access or attempt to access non-public areas, accounts, systems, servers or networks connected to the Site;
• conduct any vulnerability scanning, penetration testing, denial-of-service or load-testing activity against the Site without our prior express written consent.

5.2 Reverse engineering and software protection

• copy, modify, adapt, translate, create derivative works of, reverse engineer, decompile, disassemble or otherwise attempt to discover the source code, object code, structure or underlying algorithms of any software, tooling, model or system made available on or through the Site, except to the strict extent permitted by sections 50A–50C of the Copyright, Designs and Patents Act 1988 (and only after first requesting from us, in writing, the information necessary to achieve interoperability);
• remove, alter or obscure any proprietary notices (including copyright, trade mark, patent or watermark) on or in the Content.

5.3 Misuse of Content

• republish, redistribute, sell, rent, lease, sublicense or otherwise commercially exploit any Content;
• use any Content as part of, or input to, any artificial-intelligence training, fine-tuning, retrieval-augmented-generation index, vector database, dataset or model (see clause 6 below);
• use the Site to upload, transmit or distribute any material that is unlawful, defamatory, obscene, hateful, harassing, infringing, malicious, or that contains viruses, trojans, worms, ransomware or other harmful code.

5.4 Misuse of contact channels

• send unsolicited commercial communications, spam or bulk submissions through any form;
• impersonate any person or entity, including any Arcana representative, or misrepresent your affiliation;
• solicit Arcana to undertake services in respect of assets you do not lawfully own or are not lawfully authorised to act for.

Breach of this clause may constitute a criminal offence under the Computer Misuse Act 1990 and/or the Fraud Act 2006, in addition to giving rise to civil liability. We reserve the right to investigate and report any such breach to the relevant authorities.

6. Text and Data Mining — AI Training Reservation

Machine-readable rights-reservation signals are also published in our robots.txt, ai.txt and HTML metadata. Compliance with those signals does not constitute a licence; any commercial or non-commercial use of the Content in AI training requires our prior written consent and a separate written licence on commercial terms.

7. Intellectual Property Rights

All Intellectual Property Rights in the Site and the Content are and shall remain the exclusive property of Arcana Crypto LTD or its licensors. Nothing in these Terms transfers any IPR to you. The trade marks "Arcana", "Arcana Crypto", "Arcana Recovery Suite" and our logo are trade marks of Arcana Crypto LTD (whether registered or unregistered) and may not be used without our prior written consent.

Any feedback, suggestion, idea, improvement or proposal you submit to us in connection with the Site (collectively, "Feedback") is provided on a non-confidential basis. You hereby grant us a perpetual, irrevocable, worldwide, royalty-free, sub-licensable and transferable licence to use, reproduce, modify and exploit such Feedback for any purpose, without obligation or compensation.

8. Linking Policy

8.1 Linking to the Site

You may create a plain text or standard HTML hyperlink to the homepage https://arcana-crypto.com from any lawful website, provided that:

• the link does not present the Site or its Content in a false, misleading, derogatory or otherwise objectionable manner;
• the linking website does not itself contain unlawful, defamatory, infringing or offensive content;
• the linking website does not imply any form of association, endorsement, sponsorship, partnership or approval by us where none exists.

We may, at our sole discretion and without explanation, withdraw permission to link at any time by giving written notice.

8.2 Prohibited link types

You must not, without our prior express written consent:

• frame, embed, iframe or otherwise display the Site or any Content within another website, application, browser extension or media;
• hot-link or inline-link to any image, video, file, font or other asset hosted on the Site;
• create any deep link to a sub-page of the Site that bypasses authentication, security, paywalls or registration mechanisms;
• create any link that misleads users as to the source, ownership, authorship or affiliation of the Content;
• create any link that suggests endorsement of products or services that we do not provide.

8.3 Links from the Site

The Site may contain links to third-party websites or resources operated by parties other than Arcana. Such links are provided for convenience only. We do not endorse, control, or assume responsibility for the content, privacy practices or availability of any third-party site, and we exclude all liability arising from your use of any third-party site to the maximum extent permitted by law.

9. No Engagement of Services through the Site

The Site is an informational and marketing resource. Nothing on the Site:

• constitutes an offer capable of acceptance;
• creates a contract for services between you and us;
• creates a fiduciary, advisory or client relationship;
• constitutes legal, financial, tax, accounting, investment or regulatory advice; or
• should be relied upon as a substitute for professional advice obtained from a qualified adviser in your jurisdiction.

All recovery, forensic and advisory services are provided strictly under our Master Services Agreement, executed in writing by both parties following completion of our onboarding, KYC, source-of-funds and AML/CTF checks. Until a Master Services Agreement is signed by both parties, no services are owed by us, no client privilege arises, and no exchange of information shall be deemed confidential beyond the terms of any separate Non-Disclosure Agreement signed for that purpose.

10. Educational and Informational Content

Articles, blog posts, case studies, white papers, recovery-rate statistics, glossaries and similar Content are published for general information and education only. They are based on information available at the time of publication, may become outdated, and may not apply to your specific facts. Cryptocurrency recovery outcomes depend on technical, legal and operational factors unique to each case; past results do not guarantee future outcomes.

You should not act, or refrain from acting, on the basis of Content alone without taking specific professional advice in respect of your particular circumstances.

11. Disclaimers (Site Availability and Content)

To the maximum extent permitted by applicable law, and subject always to clause 13 (Statutory Carve-Outs):

• the Site and Content are provided on an "as is" and "as available" basis;
• we make no representations or warranties of any kind, whether express, implied, statutory or otherwise, including any implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, accuracy, completeness, currency, non-infringement, or that access will be uninterrupted or error-free;
• we do not warrant that the Site or its server are free from viruses, malware, defects or harmful components, and you are responsible for implementing appropriate security measures (including up-to-date anti-virus and firewall software);
• we may at any time, without notice and without liability, suspend, withdraw, discontinue, modify or restrict the availability of all or any part of the Site for operational, security or commercial reasons.

12. Limitation of Liability

Subject always to clause 13:

1. we exclude all liability for any indirect, special, incidental, consequential, punitive or exemplary loss, including loss of profit, loss of revenue, loss of goodwill, loss of opportunity, loss of business, loss of contract, loss of anticipated savings, loss of cryptoassets, loss of private keys or seed phrases (where such loss is not caused by our breach of an MSA), wasted management time, or loss or corruption of data, in each case howsoever arising and whether or not foreseeable;
2. our aggregate liability to any one visitor in respect of all claims arising out of or in connection with these Terms or your use of the Site shall not exceed five hundred pounds sterling (£500);
3. the limitations and exclusions in this clause apply whether the cause of action lies in contract, tort (including negligence), breach of statutory duty, misrepresentation, restitution, or otherwise.

Nothing in this clause limits or excludes any liability that we incur to you under a separately executed Master Services Agreement; the liability cap and exclusions in any such agreement shall apply to services rendered thereunder.

13. Statutory Carve-Outs

14. Indemnity

You agree to indemnify, defend and hold harmless Arcana Crypto LTD, its directors, officers, employees, contractors and agents from and against all claims, demands, actions, proceedings, losses, damages, fines, penalties, costs and expenses (including reasonable legal fees on a full-indemnity basis) arising out of or in connection with:

• your breach of these Terms;
• your misuse of the Site or Content;
• your infringement of any third-party right (including any IPR or privacy right); or
• your breach of any applicable law.

Where you are dealing as a consumer, this clause applies only to the extent that you have caused such loss by your wilful or negligent act or omission, and to the extent permitted by applicable consumer-protection law.

15. Notice and Takedown Procedure

We respect the intellectual property rights of others and operate a notice-and-takedown procedure consistent with regulation 19 of the Electronic Commerce (EC Directive) Regulations 2002, the Copyright, Designs and Patents Act 1988, and (for visitors based in the United States) the format prescribed by 17 U.S.C. § 512(c)(3) of the Digital Millennium Copyright Act ("DMCA").

15.1 Submitting a notice

To report content on the Site that you believe infringes your IPR, send a written notice to our designated contact (clause 22) including:

1. your full name, postal address, telephone number and email address;
2. identification of the work claimed to have been infringed (and, if multiple works, a representative list);
3. the exact URL(s) of the allegedly infringing material on the Site;
4. a statement that you have a good-faith belief that the use complained of is not authorised by the rights-holder, its agent, or the law;
5. a statement, made under penalty of perjury where applicable, that the information in the notice is accurate and that you are the rights-holder or authorised to act on its behalf;
6. your physical or electronic signature.

15.2 Counter-notice

If material you posted is removed and you believe the removal was in error, you may submit a counter-notice to the same address containing equivalent information and a statement consenting to the jurisdiction of the courts of England and Wales (and, where you reside in the United States, also the federal district court for the relevant federal judicial district).

15.3 Bad-faith notices

Submission of a knowingly false or materially misleading notice may give rise to liability for damages, including costs and legal fees, under section 512(f) DMCA and equivalent UK common-law principles (malicious falsehood, abuse of process).

16. Privacy and Cookies

Your use of the Site is also governed by our Privacy Policy and our Cookie Policy, which are incorporated by reference into these Terms. Together with these Terms, those documents form the complete agreement governing your use of the Site.

17. Suspension or Termination of Access

We may, in our sole and reasonable discretion and without prior notice or liability, suspend, restrict or terminate your access to all or any part of the Site if we believe that you have breached, or are likely to breach, these Terms or any applicable law. Termination shall not affect any rights or obligations that have accrued before termination, nor those clauses which by their nature are intended to survive termination (including clauses 5, 6, 7, 11, 12, 13, 14, 15, 22 and 23).

18. Force Majeure

We shall not be liable for any failure or delay in performance of our obligations under these Terms to the extent caused by an event beyond our reasonable control, including (without limitation) acts of God, war, civil unrest, terrorism, pandemic, governmental action, sanctions, embargoes, fire, flood, earthquake, internet or telecommunications failure, denial-of-service attack, hosting-provider failure, or industrial action.

19. Changes to These Terms

We may amend these Terms from time to time to reflect changes in our services, the law, regulatory guidance, or operational practice. The current version is identified by the version number and "Last updated" date at the top of this page. Material changes will be notified by a banner on the Site for a reasonable period before they take effect. Your continued use of the Site after changes take effect constitutes your acceptance of the amended Terms; if you do not accept any change, you must stop using the Site.

20. General Provisions

20.1 Severability

If any provision of these Terms is held by a court of competent jurisdiction to be invalid, illegal or unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect. The parties shall negotiate in good faith to replace the severed provision with a valid one having an effect as close as possible to the original commercial intent.

20.2 Waiver

No failure or delay by us to exercise any right or remedy under these Terms shall operate as a waiver thereof, nor shall any single or partial exercise preclude any other or further exercise.

20.3 Assignment

You may not assign, transfer, charge or sub-license any of your rights or obligations under these Terms. We may assign or transfer our rights and obligations under these Terms to any group company or successor in title without your consent, provided that your rights are not materially prejudiced.

20.4 No partnership or agency

Nothing in these Terms creates any partnership, joint venture, agency, employment or fiduciary relationship between you and us.

20.5 Third-party rights

A person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms, save that any director, officer, employee, contractor or agent of Arcana Crypto LTD may enforce clause 14 (Indemnity).

20.6 Entire agreement

These Terms, together with the Privacy Policy and the Cookie Policy, constitute the entire agreement between you and us in respect of your use of the Site, and supersede all prior representations, understandings and agreements (whether oral or written) on the same subject. Where you have entered into a Master Services Agreement with us, that agreement governs the supply of services and prevails over these Terms in the event of any conflict.

20.7 Notices

Formal notices to us must be sent in writing to the address in clause 22, marked for the attention of "The Directors". Notices we send to you will be sent to any contact details you have provided to us, or by a banner on the Site.

21. Governing Law and Jurisdiction

These Terms, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

Subject to the consumer carve-out below, you and we irrevocably submit to the exclusive jurisdiction of the courts of England and Wales in respect of any such dispute or claim.

22. Contact and Formal Notices

All formal notices, IPR takedown notices, requests, complaints and queries should be sent to:

23. Acknowledgement

By accessing or continuing to use the Site, you acknowledge that you have read, understood and agreed to these Terms in their entirety, and that you have the legal capacity to do so.