Terms of Service, Privacy Policy, GDPR Compliance & Complaints Procedure
Our full Website Terms of Use (v1.0) govern your access to and use of arcana-crypto.com. This includes acceptable use, intellectual property, liability limitations, sanctions compliance, and dispute resolution.
Our ICO-registered Privacy Policy (v1.1, ICO Ref: ZC133290) explains how we collect, use, share and protect your personal data under UK GDPR, DPA 2018 and PECR. Includes lawful bases, international transfers, data retention, and your rights.
Our Cookie Policy (v1.0) explains how we use cookies and similar technologies on this site. We currently use only strictly necessary cookies. PECR Reg. 6 compliant.
Initial case assessments are provided at no cost and no obligation. No payment is required at any point during the assessment phase.
Once a service agreement is confirmed in writing and work has commenced:
If you are dissatisfied with the outcome, we encourage you to use our Complaints Procedure (Section 11) before seeking external resolution. We are committed to fair and transparent dealings.
NO CUSTODY: Arcana Crypto never takes custody, possession, or control of client funds or digital assets. All operations are strictly non-custodial.
NO GUARANTEES: Recovery success depends on cryptographic and technical factors specific to each case. We provide honest probability assessments based on technical analysis, not guarantees.
NO FINANCIAL ADVICE: We provide technical services only. No investment, financial, tax, or legal advice is offered, implied, or should be inferred from our services or communications.
CLIENT RESPONSIBILITY: Clients are responsible for verifying their legal ownership of assets, complying with applicable laws in their jurisdiction, and understanding the probabilistic nature of cryptographic recovery.
OWNER-AUTHORISED ONLY: We only perform recovery operations for the rightful owner or their legally authorised representative. We reserve the right to refuse any engagement where ownership cannot be reasonably established.
These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Arcana Crypto LTD is a company registered in England and Wales and operates exclusively under the laws of England and Wales.
The services provided are strictly technical in nature and do not constitute financial services, investment advice, legal counsel, or custodial activity under any jurisdiction.
Arcana Crypto does not act as a Virtual Asset Service Provider (VASP), exchange, broker, custodian, or financial intermediary as defined by any regulatory framework including but not limited to UK FCA, EU MiCA, or US SEC/FinCEN regulations.
Clients outside the United Kingdom are solely responsible for ensuring that the use of our services complies with the laws, regulations, and sanctions applicable in their jurisdiction.
By engaging our services, the client acknowledges and accepts these conditions.
All recovery tools, methodologies, algorithms, and software used by Arcana Crypto are proprietary and protected by intellectual property rights.
Clients receive recovery services only. No software licences, source code, technical methodologies, or proprietary processes are transferred, disclosed, or made available to the client or any third party.
All documentation provided (including forensic reports) is for the client's use in connection with the specific engagement and may not be reproduced, distributed, or used for commercial purposes without written consent.
Our Professional Indemnity insurance covers claims arising from professional negligence, errors, or omissions in the delivery of our services. Our Cyber Insurance provides additional protection for data-related incidents. Proof of insurance is available upon request.
Arcana Crypto is committed to providing a high standard of service. If you are dissatisfied with any aspect of our service, we encourage you to follow our formal complaints procedure.
Send a detailed written complaint to: legal@arcana-crypto.com
Please include: your name (or case reference), a clear description of the issue, the outcome you are seeking, and any supporting documentation.
We will acknowledge receipt of your complaint within 3 working days and assign a dedicated team member to review your case.
We aim to provide a full written response within 14 working days of receiving your complaint. If the matter requires additional time, we will notify you of the expected timeline.
If you are not satisfied with our response, you may request an escalation to senior management by replying to the response email. The escalation review will be completed within 14 additional working days.
External Resolution: If the matter remains unresolved after exhausting our internal complaints procedure, you may seek resolution through the courts of England and Wales or an appropriate alternative dispute resolution (ADR) service.
Last Updated: February 2026
For questions regarding these terms, contact: legal@arcana-crypto.com
ARCANA CRYPTO LTD — Company No. 16371124 — Registered in England and Wales