Frequently Asked Questions

No. Cryptographic systems are mathematically deterministic and do not allow guaranteed outcomes. Arcana Crypto provides a professional technical feasibility assessment based on the data supplied, computational requirements, and case-specific constraints. We communicate realistic probability ranges derived from technical analysis and prior case patterns. Recovery is a structured technical process — not a promise of success.

For standard services, fees cover the agreed technical work performed. For high-complexity or probabilistic cases, base fees reflect operational and computational costs required to execute the process. All pricing structures are explained and agreed in writing before execution begins.

In most cases, no. We require only the minimum technical data necessary to evaluate feasibility. In specific recovery scenarios, temporary handling of credentials (e.g., seed phrases, passphrases, private keys) may be required strictly for authorized technical execution and only with explicit client consent. Any such data is used solely for the agreed technical purpose, processed in a secure controlled environment, not retained beyond the service scope, and deleted upon completion.

No. Arcana Crypto operates strictly on a non-custodial basis. We do not independently execute transactions or take control of client funds. Clients remain in full control of their assets at all times.

Yes. All client information is treated as strictly confidential. Data is used exclusively for service execution and is not shared with third parties unless legally required. Non-Disclosure Agreements (NDAs) are available upon request.

Never. Arcana Crypto does not manage, hold, or control client assets. All wallet operations remain under the direction and authority of the client.

Yes. Arcana Crypto provides lawful technical services to rightful asset owners and operates within the legal framework of England and Wales. We engage only in cases that are ethically and legally permissible and reserve the right to decline any engagement where ownership or compliance cannot be reasonably verified.

Yes. Arcana Crypto operates internationally, subject to applicable legal and regulatory constraints. Clients are responsible for ensuring that the use of our services complies with their local laws.

Every case begins with a structured technical assessment. During this phase we review the technical details, evaluate feasibility and associated risks, identify the appropriate service category, and provide a transparent quote and estimated timeline. No work begins without explicit client approval.

Published prices represent standard reference tiers. Final pricing may vary depending on technical complexity, computational requirements, risk profile, and time/operational scope. Any variation is discussed and agreed before work begins.

Payment structures depend on the service type. Standard services: fixed pricing. Advanced/high-complexity services: base operational fee + success-based component (where applicable). Emergency services: upfront payment due to immediate allocation of resources. All terms are contractually agreed prior to execution.

We decline cases when ownership cannot be reasonably verified, the probability of success is disproportionately low relative to cost, legal or ethical concerns are present, or the client requests guarantees or illicit actions. Professional integrity and legal compliance guide all engagement decisions.

No. Arcana Crypto provides technical recovery and security services only. We do not offer financial, investment, tax, or legal advice.

Yes, for selected services and case types. Escrow may be appropriate for high-value engagements, medium-to-high complexity recoveries, and situations requiring additional client reassurance. Escrow terms are defined and agreed before execution.

Contact us via email with a brief description of your situation: support.arcanacrypto@protonmail.com. We will guide you through the structured assessment process.